Support Overview
eTraining Solutions is committed to providing
superior service to ensure customer success in using and implementing
our solutions. We are committed to your continuing success as
you develop and deploy your enterprise elearning solution.
All eTraining Solutions products come with 30-days
of unconditional support. Additional support and maintenance are
available (see Support Options).
The features of this support area are for the
use of eTraining Solutions' customers and partners only. If you
do not have a username and password please click
here or contact your eLearn Now Reseller or Account Representative.
Registered
User Login
If you have previously registered with the eLearn Now Online Support
Center, or if your Username and Password have been emailed to
you, then please enter your Username and Password below and click
Login:
Registered Users may click here to submit a
Bug/Error support ticket.
Submit
a trouble ticket
Partner Log in
Enhancement/Customization Requests
Our Research and Development Teams are constantly
working to improve the eLearn Now Product Suite. As part of this
process, we rely on our customers and partners to give us constructive
feedback and suggestions for improvements to all eTraining Solution
products.
To submit an enhancement/customization request
please log in above.
Supported Platform and System Requirements
eLearn Now has been designed to store data in
an Access or SQL Server database. This provides the advantages
of a relational database for acquiring, querying, and exchanging
information. For best performance, eLearn Now recommends, but
does not require, that eLearn Now and the Access or SQL Server
database be installed on separate machines/servers.
eTraining Solutions is continually testing
and evaluating various platforms in an effort to provide support
for the most current operating systems available. To ensure that
your eLearn Now installation is successful, check that your operating
environment is in compliance with our list of supported platforms
or consult the installation guide that is provided with your software.
Frequently Ask Questions
Review a list of the Frequently
Ask Questions along with their solutions.
Search Help Database
Press the Search
Help Database button below to search for solutions to
previously identified problems and questions.
Lost
your Username/Password?
If you have lost your Username or Password or both, then enter the
email address you registered with below and press the Lost ID
button. An email containing your Username and Password will be sent
to you immediately.
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